Tourism Operations

Explore the intricate workings behind the scenes of travel experiences, where efficient management ensures seamless operations. This subject delves into the vital components that create memorable and smooth journeys for travelers.

Tourism Operations

1 Understanding Tourism Operations (Inter-Sectoral Linkages)

  1. Tourism Operations: A Historical Profile
  2. Inter-Sectoral Linkages
  3. Elements in Tourism Operations

2 Respecting Resident Concerns in Tourism Operations and Development

  1. Concern at Planning Stage
  2. Concern at Post-Planning/Implementation Stage
  3. Tourism Development Benefits to Residents vis-à-vis Economy

3 Quality Management and Customer Care

  1. Concept of Quality Management in Services
  2. Quality Management in Tourism
  3. Caring for Customers in Tourism

4 Managing Tour Operations – I (In-House Operations and Use of Technology)

  1. Setting Up A Tour Operation Company
  2. Management of In-house Operations
  3. Use of Technology

5 Managing Tour Operations – II (Field Operations – Inbound and Outbound)

  1. Developing and Managing Linkages with Principal Suppliers
  2. Managing Recruitment and Trained Manpower
  3. Inbound Tour Operations
  4. Outbound Tour Operations
  5. Managing the Marketing of Tours Packages

6 Managing Tour Operations – III (Managing Distribution)

  1. Role of Distribution in Exchange Process
  2. Selling in Tourism Through Distribution Chains
  3. Logistics in Tour Operations
  4. Managing Distribution System in Tour Operations

7 Managing a Tour- Escort

  1. Managing Escort Services
  2. Considerations for An Escort
  3. The Preparations
  4. Managing Special Situations

8 Managing Travel Agency Operations – I (Managing Internal Operations, Technology)

  1. Travel Agency Operations
  2. Departmentalisation of an Agency
  3. Managerial Responsibilities
  4. Use of Technology
  5. Sources of Revenue
  6. Operational Departmentalisation of an Agency (In-House)

9 Managing Travel Agency Operations – II (Dealing with Principal Suppliers)

  1. Relationship with Principal Suppliers
  2. Dealing with Air Travel Providers
  3. Dealing with Tourist Transport Suppliers
  4. Relationship with Accommodation Suppliers
  5. Challenges for Relationship

10 Managing Travel Agency Operations – III (Publicity and Promotions)

  1. The Need
  2. Issues Related to Sales
  3. Promotional Issues
  4. Marketing Communications
  5. Public Relations

11 Managing Hospitality Operations- Organised Sector

  1. Types of Accommodation in the Organised Sector
  2. Policy Formulation and Strategies
  3. Financial Management
  4. Product Design
  5. Marketing Management
  6. Safety and Security
  7. Organisation of a Hotel

12 Managing Front Office Operations

  1. Front Office Functions
  2. Front Office: Organisational Structure
  3. The Reservation Office
  4. Check-in Process
  5. Front Office Accounting
  6. Check-out Process
  7. The Electronic Front Office (EFO)

13 Managing House Keeping Operations

  1. Organisation of Housekeeping Department
  2. Layout of the Housekeeping Department
  3. Functions of the Housekeeping Department
  4. Management of Guest Amenities
  5. The Boulders – A Prime Hotel in USA: A Case Study

14 Managing Food and Beverages Operations

  1. Food and Beverage Operations
  2. Assessment of Market and Consumer Needs
  3. Food Service Operation System
  4. Managing Food Service Operations
  5. Beverages
  6. Cost Control
  7. Computer Applications in Food and Beverage Services

15 Managing Hospitality Operations- Unorganised Sector

  1. Types of Hospitality Organisations
  2. Features of Services Rendered in This Sector
  3. Positioning and Promotion in Unorganised Sector
  4. Pricing Strategies of Unorganised Sector